Sega Pass online gaming fell prey to a cyber attack on Friday that netted the hackers over 1 million user names and passwords. According to Sega no credit card data was stored on the breached server because they use an outside company for their payment gateway.
This attack is the latest in what seems to be an all out declaration of war from the cyber underground. Sega joins Sony, the CIA and numerous other data and gaming websites that have been forced to shut down their sites and services because of external server breaches.
Presently the Sega Pass website has this message "Hi SEGA Pass is going through some improvements so is currently unavailable for new members to join or existing members to modify their details including resetting passwords. We hope to be back up and running very soon. Thank you for your patience."
So far no one has taken credit for the hack, LulzSec which has claimed responsibility for the Sony and CIA breach tweets staunch denial of the Sega hack, iterating their love for Dreamcast and willingness to locate and take down the offenders as proof they're innocent.
Sega Pass website displays the privacy banner "ESRB Certified" which in turn links to a privacy policy that says "the storage of data is on secure servers or computers inaccessible by modem." I guess that hackers hired the amazing Kreskin or used a crystal ball so they just willed the data into their possession.
The lesson everybody should learn from this is claiming security and actually providing security are two different things. Any company or person using SQL databases are vulnerable to the good old injection code method of database stealing, and until that issue is fixed there will be a lot more data swiping and wiping going on. Doesn't anyone encrypt their stored data? Why did Microsoft make a big deal about "Bitlocker" If no one bothers to use it?
2011年6月19日 星期日
2011年4月12日 星期二
Banks must fight harder for customer loyalty, says Collinson Latitude
UAE. As the GCC retail banking market becomes increasingly competitive, Collinson Latitude is calling on Middle East financial organisations to act fast or risk losing vital customers.
A global provider of incremental revenue products and services, Collinson Latitude believes Middle East banks, in particular, need to think more innovatively to retain customers who are being presented with a growing choice of financial services products.
Collinson Latitude’s Head of Middle East and Africa planning and business development, George Wilson-Howell, says: “As the economy recovers from the depths of the economic downturn, Middle East customers are demanding a better service from their banks straight away and will change banks without hesitation if disappointed.
A study this year by professional services giant Ernst & Young – ‘Retail Banking in the GCC: Competing for Customers’ – contains the daunting statistic that 25% of GCC retail banking customers plan to switch banks by the end of 2011. Banks need to think fast and act fast. It takes an awful lot of time and money to win back lost customers, but there are rapid, low-cost ways to maintain the loyalty of the customers you already hold. Superior customer service remains key, but you also need to increase your customers’ engagement with – and rewards from – your company in many areas of their lives, not just financial services. A long-term, profitable relationship will follow.
“The GCC financial services sector is a crowded market, which means each company must find ways to stand out from competitors. GCC banks understand the importance of customer loyalty but, until now, have lacked access to the latest products for rewarding customers. Collinson Latitude recognises the immense potential in Middle East financial services, from credit and debit card products through to current and savings accounts and the high-net-worth sector.”
Collinson Latitude’s multi-channel products, which include rewards and subscription-based membership programmes, can be seamlessly integrated into a financial service provider’s existing environment. Capitalising on the proven and growing popularity of online shopping is a particularly strong route to customer retention. ‘RewardAll’, for example, is a merchant-funded online shopping and rewards programme that brings together thousands of diverse online merchants globally, so that each time a customer makes a purchase through the ‘Reward All’ portal, they can earn cashback paid directly into their bank account.
A global provider of incremental revenue products and services, Collinson Latitude believes Middle East banks, in particular, need to think more innovatively to retain customers who are being presented with a growing choice of financial services products.
Collinson Latitude’s Head of Middle East and Africa planning and business development, George Wilson-Howell, says: “As the economy recovers from the depths of the economic downturn, Middle East customers are demanding a better service from their banks straight away and will change banks without hesitation if disappointed.
A study this year by professional services giant Ernst & Young – ‘Retail Banking in the GCC: Competing for Customers’ – contains the daunting statistic that 25% of GCC retail banking customers plan to switch banks by the end of 2011. Banks need to think fast and act fast. It takes an awful lot of time and money to win back lost customers, but there are rapid, low-cost ways to maintain the loyalty of the customers you already hold. Superior customer service remains key, but you also need to increase your customers’ engagement with – and rewards from – your company in many areas of their lives, not just financial services. A long-term, profitable relationship will follow.
“The GCC financial services sector is a crowded market, which means each company must find ways to stand out from competitors. GCC banks understand the importance of customer loyalty but, until now, have lacked access to the latest products for rewarding customers. Collinson Latitude recognises the immense potential in Middle East financial services, from credit and debit card products through to current and savings accounts and the high-net-worth sector.”
Collinson Latitude’s multi-channel products, which include rewards and subscription-based membership programmes, can be seamlessly integrated into a financial service provider’s existing environment. Capitalising on the proven and growing popularity of online shopping is a particularly strong route to customer retention. ‘RewardAll’, for example, is a merchant-funded online shopping and rewards programme that brings together thousands of diverse online merchants globally, so that each time a customer makes a purchase through the ‘Reward All’ portal, they can earn cashback paid directly into their bank account.
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