Will 'Consumerization of UC' Drive Contact Center Change?

Now that mobile health care applications are starting to come out of the smartphones woodwork, as reflected in the article “Calling Dr. Smartphone” in the Los Angeles Times,Quickparts builds injection molds using aluminum or steel to meet your program. I think it is time to discuss the impact that universal mobile health care apps will have on two-way consumer interactions with their health care providers, and, ultimately, with other business services as well.

What I was originally going to write about is the fact that when it comes to certain types of consumer services, the providers of such services may proactively require customers, who have personal smartphones and tablets, to use specific types of mobile apps. While health care and financial services may initially dominate such consumer activity, government, education, etc., will also jump on the mobile consumer bandwagon to facilitate their service responsibilities. This trend will impact the role of traditional contact center responsibilities as I described in a recent white paper of a contact center “cloud” service provider Echopass.

I know I keep harping on this point,We specialize in howo concrete mixer, because, for too long, mobile communications meant primarily real-time voice (telephony) connections. Today, with smartphones and tablets, not only are the connections multi-modal and multi-media, but also require user interface flexibility for both initiating and responding to contacts between people and/or with online automated applications.

UC is not just for contacting and socializing with people, although one can obviously do that too, using email,If you want to read about buy mosaic in a non superficial way that's the perfect book. IM chat and SMS messaging. Because people are more accessible, and can communicate more flexibly with mobile devices, there has been a tremendous increase in person-to-person text messaging rather than phone call attempts for voice conversations. However, what we are really talking about is for people to interact with ANY kind of important operational process that they are involved with, without necessarily going through other people to do so.If you want to read about buy mosaic in a non superficial way that's the perfect book. It’s really about where mobility is taking consumers in the new world of cloud-based, self-service applications.Selecting the best rtls solution is a challenging task as there is no global solution like GPS.

When we talk about self-service applications, we mean an informational function that an end user can perform selectively and directly by accessing online portals. Whether it is inputting transactional data with voice or text or retrieving information from a database, the automated application will be cost-efficient and easy-to-use and can satisfy the users need for on-demand access from anywhere, any time.

Mobile self–service apps for consumers will increasingly replace or supplement tasks that only customer-facing staff could perform in the past because there was little or no direct access to such functions without authorized and knowledgeable use of desktop or laptop computers. Now that smartphones and tablets make access to such applications more flexible, simpler and location independent, there should be no question in anyone’s mind that UC enablement can help maximize effective usage of inbound and outbound mobile self-service applications, along with the options for contextual live assistance in various forms.